AVA Systems - Services, Clubs and Associates

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Our customers are able to download patches, manuals, contact AVA Systems support direct from our customer desk - affectionately known as 'Ava'.

EFFICIENCY for Services, Clubs and Associations
Meet your objectives and manage memberships, sales, marketing and service from one central EFFICIENCY system. Work more efficient with automated processes and get real-time information. Take advantage of the integration to your website with online features such as allowing members to renew memberships, promoting events and taking event bookings. Customers can login and update their contact details or request a quote directly through the internet. Facilitate your members and clients to communicate with you online and you will save time.
Membership Manager:	Better knowledge of your members and their needs with full family and group relationships recorded. Flexibility to create clubs, membership card types and member categories for any required combinations for individuals, groups and organisations. Streamline membership subscriptions and fulfilment with automated printing of personalised membership cards and letters. Include loyalty systems where loyalty points can be accumulated for each contact and member, based on the various transactions. Manage events with sponsors, reserved seating and parking. Take membership payments or sales of merchandise from each member over the counter or via batch import for multiple payments. For subscriptions including reserved seating, the allocation automatically lets you confirm, change or allocate a reserved seat for each member upon renewal. EFFICIENCY gives you a number of membership specific reports for easy data analysis.
Marketing Manager:	Each client or membership activity belongs to a campaign. Marketing and sales will have immediate access to all activities and sales generated from client or membership activities for example attending an event. Run Email and SMS campaigns targeting specific clients or members with key messages. Use birthdays and other information to invite your members to take advantage of special offers. EFFICIENCY enables you to maximise the value of every business to consumer and business to business relationship. All sales and marketing activities are linked to a campaign so you can analyse the results of each campaign instantly. Run loyalty programs in conjunction with sales, events and campaign activities to establish and maintain a long lasting profitable relationship with your frequent customers.
Customer Service Manager:	Automate and streamline repetitive tasks for your customer service operations including targeting, call scheduling, scripting, request and order fulfilments. Customer service and support information is captured and each service transaction is recorded against a product category, product, service or plant. Every customer request is logged and the knowledge base is essential to ensure customer satisfaction. EFFICIENCY integrates and organises business activities and tasks from a scheduler synchronising with Microsoft Outlook. The inbuilt scheduler automatically creates supporting tasks to manage and follow up on customer requests. The business processes are defined as a workflow template to ensure easy implementation of new processes. The workflow engine can run multiple tasks automatically and also assign set tasks to specific employees in your organisation.
IT manager:	Quickly get return on your investment because of our proven methodology and tool kit to ensure a successful implementation with all users trained. Complete implementations including data migration to ensure you keep your critical data. Get seamless integration to other systems to make it easier to manage the entire business processes without double entries. EFFICIENCY is scalable and flexible with a high level of data security. EFFICIENCY includes security functions operating at the database, application and user group levels. These security functions provide system administrators with full data protection capabilities in compliance with relevant privacy legislation. EFFICIENCY is an extensively parameterised application environment with user definable settings controlling everything from access and security through to appearance and layout of reports and screens. This architecture is continued through to the Web and Mobile modules with ability to define and manage the appearance and processing of the application from data capture through to data consumption by reports and queries.

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