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Implementation Methodology & Change Management
How profoundly true are Mr Machiavelli's 5-century-old observations even today? Therefore, we developed two separate but closely related methodologies, EFFICIENCY IMPLEMENTATION METHODOLOGY (EIM) and EFFICIENCY CHANGE MANAGEMENT (ECM). Our objective was to provide our consultants and customers with a framework by which they could implement and enhance EFFICIENCY as a tool to exceed customer expectations. The EIM and ECM are continually upgraded and updated based on our product extensions, as well as recent implementation experiences and best practices and are used in all implementation and change management projects. Vision Management In a changing business environment, businesses need to be able to monitor key performance indicators and modify business rules to suit the ever-changing market and customer needs. In order to support this when implementing the system, key people in every part of the business should be asked what key information they need in order to achieve high business performance. Implementation of EFFICIENCY's prime objective is to support our customers' total business and client management objectives. We call this Vision Management. Vision Management is about managing changes in customer business environment during the implementation phase and results in the easy adaption to changes during the operational phase. Vision Management starts with extensive brain storming as part of the Implementation Methodology and continues throughout every phase of the Change Management project. The Implementation Methodology EIM covers the entire implementation lifecycle from system selection through to sign-off. It encompasses all activities that may take place throughout the life of an implementation process as: •
Project Management One objective in providing this methodology is to ensure that the customer understands the steps needed to implement EFFICIENCY, together with the resources they will need to allocate to the project to ensure its success. Another key objective in EFFICIENCY implementation projects is "Skills Transfer" to the customer's organisation. Success is achieved by: •
Both Project Managers and Implementation Teams understanding
the customer's current situation and giving advice on what total
Business and Client Management information is needed. EIM is supported by a comprehensive range of template forms and checklists to ensure project documentation is consistent and complete in every project and to ensure adherence to the same high standards at all times. Business Analysis and Design - Brain Storming EFFICIENCY is a powerful, flexible, functional and highly configurable packaged solution. It is essential to carry out thorough analysis of current and future business requirements before designing the EFFICIENCY solution. Implementing EFFICIENCY to the customers optimum benefit is acheived because our experts collaberate with the customer to understand their business, sales, marketing and customer relations needs. This help identify and define the appropriate structure that will meet their total business and client management and reporting requirements. Once established, these concepts ensure the correct data is recorded, transferred or related on each transaction to allow for its' easy analysis. In this phase the customer business requirements and business processes are defined and documented. Any system integrations with EFFICIENCY is described and documented through the EFFICIENCY Business and Data Model and all the reporting requirements are defined and documented through the EFFICIENCY Business Model. Without emphasising this, the project can easily become very unstructured and it may not respond or only partly respond to the real business requirements. Training The second most important phase is Training the Trainers and Supervisors. The objective of this exercise is to enable the customer's Implementation Team to carry out the design and implementation of EFFICIENCY with consultancy support from the EFFICIENCY Project Team and to be able to train the day-to-day users. Super Users receive an appropriate level of training to enable them to take responsibility for the setup of their modules, database maintenance and produce ad hoc reports. Implementation responsibilities Ultimately, implementation remains the customer's project and they determine when EFFICIENCY goes live. However, the customer must always get quality guidance and feedback from our Project Team to ensure the project meets the schedule and expectations. We provide a range of training, consultancy and installation services to assist the customer in this process. EFFICIENCY Change Management ECM covers the entire EFFICENCY lifecycle from the implementation project sign off onwards. In a changing business environment, the customer will need to be able to monitor key performance indicators and to modify the business rules to suit the ever-changing marketing requirements and customer needs. In order to support these change requirements and respond them swiftly and efficiently some changes in EFFICIENCY set up, user interface or reporting may be essential. ECM covers the entire change requirements from the needs analysis through to sign-off during the operational lifecycle of EFFICIENCY. It encompasses all activities that may take place throughout the life of a change process as if they are mini implementation processes: Taking advantage of EFFICIENCY's analytical abilities, your organisation will be able to achieve a competitive advantage through change and development. ECM will support you through those changes, with clear documentation at every step of the way.
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