Knowledge Base

One of EFFICIENCY's main objectives is to increase the productivity and efficiency of the entire client and business management for the enterprise. Accessibility to information of any business components and the speed of this access is a vital design principle of EFFICIENCY. The inherent design features and the advanced information architecture of EFFICIENCY supports and almost immediately achieves this objective for organisations large and small.

In some cases, the information and knowledge is stored external to EFFICIENCY or preferably recorded in a structured manner. Various technical details of a product at the Group, Category and Item levels or a problem resolution recorded at the Help Desk or the maintenance instructions for a plant at the Model and Item levels are the typical examples of the requirements of a structured knowledge storage and retrieval system.

EFFICIENCY provides you with a powerful and state of the art Knowledge Base module as part of its complete Client and Business Management concept.

Knowledge can be stored as text, any windows graphics, audio and video OLE objects and direct link to URL to display the HTML pages from internet or intranet.

Knowledge base delivers information at these levels:

- Product Group, Category, Item
- Service Log, Major Problem, Minor Problem
- Plant Model, Plant Item, Fault
- Call Centre Major Subjects, Minor Subjects
- User Defined Knowledge Category, Type and Item