Plant Management

Reliable, trouble free, economical and safe operation of a Plant equates a satisfied and loyal customer. Therefore, EFFICIENCY treats the Plant as one of the most important building blocks of the total business and client management concept.

Most service and maintenance functions in financial, ERP and even specialised service systems include the Plant in their modules merely an object to be serviced with a serial number, description and a few dates and values. In most cases, they use the product information for this purpose anyway. Almost all of them lack access to the single view of the customer details as the plants user, history, transactions, on line information of the parts, products, suppliers, manufacturers, technical details, reports, surveys, training and service manual and analysis data etc.

EFFICIENCY Plant Management is a multi-tier, multi-purpose system is part of service and maintenance functions of the total client and business management concept.

EFFICIENCY Plant Management module is designed to operate stand-alone or integrated with existing financial systems. Its inherent design and information structure attributes each plant to a customer site linked with or without contract records. This automatically enables the system to control all the Lease Management requirements.

The following are some of the many benefits, which this module will provide to your organisation:

• Better customer service based on the detailed support, site location history and ability to store unlimited data for each plant.

• Servicing of other customers items with the use of service pins assigned to companies, company contacts and plant items.

• Lease Management is provided as an integral function of the module.

• Proactive and scheduled servicing and preventative maintenance of plant equipment and parts.

• On line business analysis of performance of plants as products, parts, services, faults and contracts

• Warranty tracking and reporting.

• Contract management with the ability to assign one or multiple service or warranty contracts to a plant item

• Product and Model Integration is built into the plant structure detailing parts to suit the exact maintenance plans and to track serial numbers and service history at the parts level.

• Critical dates and values are recorded against the plant and plant site details enabling preventative and proactive servicing to take place as well as manage current servicing and support log in action.

• Expansion of data with the use of transaction and expansion tables allows a practically unlimited amount of additional data to be recorded against plant records.

• Knowledge base is integrated into plant module at model, plant and fault level and cross linked to other related modules

• Attach unlimited data to each plant record in the form of static, transactional, audio, video and graphics.

• Integration to WEB for customer on-line enquiry and service requests.