EFFICIENCY's superb module integration and the internal and external information architecture enables everyone within your organisation to communicate with your customers with complete knowledge of all relevant inbound and outbound events, communications, transactions, buying patterns, purchase history, plants and equipment, spare parts, contracts as well as the complete knowledge of your products and services.

As each customer support and service transaction is attached to a Campaign Split, your marketing management has instant access to events happening in the customer support and service area.

Some of customers have no specific maintenance requirements and others are users of the products, plants and equipment in their business or day-to-day living. Unlike most CRM systems, EFFICIENCY treats Plant and Equipment used by the customers as part of the Total Client Management concept.

Your people and your own equipment are no different than your customers and their plants when it comes to support issues. They need much quicker, more detailed and focused support than the customers they will be supporting and they need their equipment in a tip-top shape at all times in order to communicate or perform better service to their clients or simply do their jobs more efficiently and effectively.

EFFICIENCY provides HELP DESK for your internal people and CUSTOMER SUPPORT for your customers with the backing of the CONTRACTS and the KNOWLEDGE BASE modules.

EFFICIENCY provides SERVICE and MAINTENANCE for your and for customer plant and equipment with the backing of the CONTRACTS, PLANT MANAGEMENT, PRODUCT MANAGEMENT and the KNOWLEDGE BASE modules.

A multi-tier and multi-purpose log, resolution and costing system performs complete internal and external Help and Support Desk functions.

It offers personalised service with the use of PIN for support calls; logs customer or staff support requests (CSR); monitors existing open logs; maintains knowledge base (resolutions) database; assigns contracts, plants or products to support calls; records time and resolutions cost and support activities; schedule customer support calls for internal and field support staff; automatically escalates support calls; logs and maintains multiple transactions; print letters and documents; updates host accounting systems debtors, creditors, payroll modules. more...

A multi-tier and multi-purpose log, resolution, costing and spare parts maintenance system designed to perform a complete internal and external Plant Maintenance and Help Desk functions.

It offers personalised service with the use of PIN for support and service calls; log customer or staff support and service requests (CSR); monitor existing open logs; maintains knowledge base (resolutions) database; assign contracts, plants or products to service calls; records time and cost of the resolutions and support activities; use spare parts from the inventory system, allocate labour time from a variable price matrix, schedule preventative maintenance calls, maintain return authorisation for plants and components, maintain contractor activities and invoices; automatically escalates service calls; logs & maintains multiple transactions; print letters & documents; update host accounting systems debtors, creditors, inventory payroll modules. more...

EFFICIENCY Contract Management gives better customer service with accurate contract data maintenance. Multiple contracts can be set up for each customer site and each contract can be linked to multiple plant items. Each contract automatically maintains fixed or diminishing values and times used by Support and Service activities. Multi-tier and multi-purpose charge matrix can be set against each contract so the most appropriate charge values are used in Service activities. Contracts can be set for periodic billing for all covered or selected plant items. more..

EFFICIENCY Plant Management is maintains and controls multi-tier information and transactions for a single item or a group of equipment, plants and services that are maintained or supported by your organisation.

A sound plant management equates to a better customer service and more satisfied customers.

Comprehensive tools for the proactive servicing and preventative maintenance, warranty tracking, fault tracking, PIN and contract attachments, multi-tier parts and serial number tracking, serial number generation, site control for each plant, product and model tracking, critical dates and values are provided. The knowledge base is available for the Model, Plant and Fault levels.

A unique concept of maintaining plants at customer sites enables the Lease Management option, available as part of the plant management. more...