Multiple contracts can be set up for each customer site and each contract can be linked to multiple plant items. Each contract automatically maintains the fixed or diminishing values and times that have been used by the Support and Service activities.

Multi-tier and multi-purpose charge matrix can be set against each contract so that the most appropriate charge values are used in the Service activities.

Contracts can be set for periodic billing for all or selected plant items that they cover.

• Better customer service through accurate Contract data being maintained;

• Critical dates and values are recorded against the Contract, enabling proactive Contract management to take place;

• Attach unlimited data to each contract record in the form of static, transactional, audio, video and graphics;

• Expansion of Data with the use of expansion tables allows an almost limitless amount of additional data to be recorded against plant records;

• Integration with the Plant module allows for single or multiple Plant items to be covered by a single or multiple Contracts;

• Integration with the Service and Maintenance module allows for instant access to the plants and charges covered by the Contract;

• Integration with the Plant module allows for single or multiple Plant items to be covered by a single Contract;

• Automatic diminishment of time & value when used with the Support and Service modules will occur when any work is carried out against the Contract. This is reflected in the remaining value of the Contract thus providing up-to-date information on the current status of the Contract;

• Multi Level Charge Matrix allowing many levels of service & support charges to be used in the system.

• Periodic Billing allowing automatic billing information to be passed on to the financials and the contract data is updated automatically.

Related Modules:
• Plant Management
• Help Desk & Customer Support
• Service & Maintenance