Surveys

One of EFFICIENCY's main objectives is to assist your organisation in servicing your customers in the most economical, efficient and timely manner while maintaining utmost customer satisfaction at all times.

EFFICIENCY's analytic capabilities enable management to analyse data, make decisions and execute new business rules from your organisations viewpoint. However, the real customer satisfaction story can only unfold when customers are asked relevant questions, then the answers analysed.

EFFICIENCY is provided with a multi-tier Survey tools arming your customer service staff with the ability to question your clients about any pre-defined survey topics, get the answers and analyse the results. Multiple surveys can operate simultaneously and users can select different survey forms for different campaigns. Each survey is automatically recorded in the activity manager.