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Escalation One of EFFICIENY's main objectives is to enable your organisation to better solve customer's problems, fulfil requirements or to complete business tasks within the promised time frame regardless of the circumstances or changes in the day-to-day flow of business processes. Any future activity marked for completion by a certain time is automatically escalated to the next nominated person to fulfill the escalated tasks on behalf of the executive. Sales and Service tasks can be re-directed two different persons for each executive. The escalated task is notified by alarm, e-email or activity transfer. The escalation engine ensures all customers are serviced and all business tasks are completed in time regardless of the changes in circumstances.
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