AVA Systems - Engineering, Manufacturing & distribution Organisation

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Our customers are able to download patches, manuals, contact AVA Systems support direct from our customer desk - affectionately known as 'Ava'.

EFFICIENCY for Engineering, Manufacturing and Distribution Organisations
Get a complete system with all supplier, distributor, client and contact information. The EFFICIENCY solution drives your organisational success by providing the essential business link between market intelligence and the supply chain processes. Work from the contact or product screen with access to all related information to increase speed and accuracy of responses to customer enquiries. Analyse product sales by customer, territory and salesperson over any time period to better understand customer and market dynamics and how it influences your product lifecycles and business results. Improve productivity by giving field sales and service technicians the ability to review customer information, check deliveries, produce quotations and enter orders while on the road. EFFICIENCY provides full functionality for running marketing activities, events, training sessions, seminars and managing interactions with suppliers and channel partners. You can even optimise customer communication via telephone integration to automate and manage all inbound and outbound phone calls. Ensure all online requests are answered quickly by automating as many of the necessary processes.
Management:	Get one complete system to manage your suppliers, distributors and clients seamlessly. Always have complete up-to-date information to make smart decisions. Get each department to work more efficiently, while sharing information. The EFFICIENCY application is very easy to use working from a dashboard of your Key Performance Indicators with drilldown analysis. Save time with dynamic management reports – always with real-time information.
Marketing and Sales:	Automate business processes and get more time to focus on the profitable customers and on delivering the best products and services. Get more time to consult and advise customers about new products and improvements to the existing product range. Increase sales because of faster throughput of orders and a greater accuracy due to the front and back office systems working together. Planning effective campaigns targeting prospects and customers requires detailed customer and market analysis. Get the tool to analyse product performance and customer buying behaviour to determine what products and services will maximize sales and enhance profitability. Increase marketing results by effectively planning campaigns and running multiple cross selling and up selling campaigns simultaneously. Analyse the results in a marketing dashboard. With the integration to your website give customers online access to log enquiries and service requests.
IT manager:	Quickly get return on your investment because of our proven methodology and tool kit to ensure a successful implementation with all users trained. Complete implementations including data migration to ensure you keep your critical data. Get seamless integration to other systems to make it easier to manage the entire business processes without double entries. EFFICIENCY is scalable and flexible with a high level of data security. EFFICIENCY includes security functions operating at the database, application and user group levels. These security functions provide system administrators with full data protection capabilities in compliance with relevant privacy legislation. EFFICIENCY is an extensively parameterised application environment with user definable settings controlling everything from access and security through to appearance and layout of reports and screens. This architecture is continued through to the Web and Mobile modules with ability to define and manage the appearance and processing of the application from data capture through to data consumption by reports and queries.

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